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Orders and Shipping

With the large volume of items we ship daily, it normally takes between 3-5 working days before an order leaves the warehouse. 

With looming major commemorative events like ANZAC Day, Viet Nam Veterans Day, Remembrance Day and Christmas, shipping delays will inevitably occur.

Not to mention the COVID-19 pandemic putting stress on carriers globally.

Custom and personalised items may take an additional 7-10 working days. Items that are custom-designed and manufactured from scratch, like challenge coins take from 15-21 working days from the date of final art approval. 

There are special circumstances in which we will try to expedite your order. When you’re asking for special shipping, like overnight, or courier tracked delivery, please keep in mind these are methods of shipping only and do not include weekend delivery. Orders will still require 3-5 working days to process.

Please note: Expedited shipping methods, like all delivery methods work in business days only and do not include weekend delivery. Any items backordered will be shipped best way possible. 

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