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Shipping and returns

How do we ship? And how do you handle a return in the odd situation there's a problem.

We only ship to street addresses, and generally do not ship to post office boxes unless Express Post is selected. It is essential that you supply an address where someone is available during business hours as couriers will often require a signature upon delivery.

Couriers will not specify nor can they guarantee delivery times or placement of deliveries in specific locations.

It is your responsibility to ensure someone is available at the delivery address. Failed deliveries are usually carded and sent to your local postal office or to the courier’s warehouse.

In some cases the courier may return the goods to us, in which circumstance sadly, you’ll be liable for a second delivery charge.

Please ensure you use a delivery address whereby someone will be there during business hours. All orders are automatically sent a despatch notification e-mail when your order ships.

We use a combination of Sendle or Australia Post depending on your location, items purchased and whether you have selected Express Post. We will ensure goods are packaged as well as possible to minimise possible damage.

Freight charges are automatically calculated as you add items to your cart.

Delivery timeframes vary depending on your location and goods ordered. Delivery is usually made within 7-10 days from payment clearance – depending on shipping destination and items ordered. Smaller items are generally sent via overnight express service – larger items such as framed pieces and weapons can take longer due to size and weight. Orders are processed as soon as payment is made and usually despatch within 48 hours where the ordered items are in stock.

To speed up delivery times we may split ship your order from a warehouse closer to you. If this is that case you will be notified – this service is of no extra cost to you. You will be sent an email containing delivery information as soon as your order ships.

Please allow the minimum delivery time for your area before requesting further information on your delivery status.

Gongs will accept no responsibility whatsoever for goods lost or damaged in transit. Sendle and Australia Post covers your goods in transit through their registered insured mail service, and claims must be made through the relevant carrier.

Returns

Your satisfaction is our number one priority at Gongs. If you receive any products that are damaged or faulty, we will happily organise an exchange for you.

You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient’s responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, a replacement will be dispatched (subject to availability) once we receive the faulty return, at our cost. We reserve the final right to determine if a product is actually faulty.

Cancelled or unwanted items may attract a Restocking Fee of 15%. Cancelled or unwanted items returned after 30 days may attract restocking fees of 25%.

Cancelled or unwanted items cannot be returned after 30 days. Shipping fees are non-refundable. Please ensure that all original items including packaging, manuals, etc… are returned. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

To make a return to Gongs, please complete our Returns Form on this web site.

Safely pack all items back into the box with the Returns Form (print a copy online).

Please ensure that all original items including packaging, manuals, etc… are returned. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Please send all Returns to:

Returns Department
Gongs
PO Box 148
Gosnells WA 6990

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